1. THE SERVICE PROVIDER

Company name:ÖZSET Art and Economic Service Limited Liability Company
Headquarters:1063 Budapest, Munkácsy Mihály utca 21.
Location:1133 Budapest, Kárpát utca 42.
Phone:+36 30 8832876
E-mail:julis@renaichance.com
VAT:20906977-1-42.
Company registration number:01 06 737967
Court of Registry:A Fővárosi Bíróság, mint Cégbíróság
Hosting provider:Mailchimp

I. GENERAL INFORMATION

This website presents the services and products of renaiChance operated by Özset Bt. And provides an interface for purchasing these services and products in the form of a webshop. The following document describes the operation and terms of use of the website. Knowledge of this document is required to use the website and webshop, so please read it carefully if you wish to use these interfaces!
The General Terms and Conditions may be amended from time to time on our website. If you would like to use it regularly, please read it from time to time to update your knowledge of the terms of use. Changes made after the submission of your order do not affect that order, unless we are required by law to make the change.
This site is available in English and Hungarian.

II. DATA HANDLING

Your data is managed jointly by Özset Bt. And Wordpress for the use of the website. We need your information to process your order, ship it, personalize your shopping experience, and contact us about your order.
We will only use your information for marketing purposes with your permission. If you have consented to such a request, we may only contact you via email. If you change your mind, you can unsubscribe at any time, in which case your data will be deleted from our database.
Your data will not be passed on to third parties.

III. RANGE OF PRODUCTS AND SERVICES AVAILABLE FOR PURCHASE

The website presents the clothing and accessories textile products manufactured by renaiChance, as well as the workshops and courses it holds.

Clothing and accessory textiles are uniquely designed, with a single piece made from each. Products in the webshop marked ready for purchase are ready for delivery too with the dimensions, material and other characteristics specified in the product description, and can be sent to the customer within 3-5 working days.
Similar products could be ordered on the basis of each piece, which are made of different materials, with personalized dimensions or matching other needs. When ordering an individual product, personal consultation is required. When making an individual product, the current workload and deadlines of the manufacturer must be taken into account, based on this we determine the expected completion of the order, which is expected to take place within 14-30 calendar days after the details of the order have been agreed.

The workshops, training and workshop boxes in the webshop can be purchased in the webshop.
The independent tutorials can be purchased and downloaded at the link provided after payment.
Online workshop tickets can be purchased in limited numbers, and after payment, you can join the session at the time shown on the product using the link provided in the email.

Workshop boxes are educational boxes that contain the materials and supporting documents of a specific workshop and can even be purchased and used individually, without event participation. These products are available in limited numbers. The pieces and quantities indicated in the webshop are immediately available, so they can be delivered to the customer within 3-5 working days after payment.

IV. ORDER PROCEDURE

You can buy from renaiChance primarily through an order placed on the webshop.

IV.1. On the renaichance.com website, you can select products by category in the drop-down menu of the Webshop menu item in the main menu at the top of the page. In a category tab, all products belonging to it can be viewed at once. On these pages, you can immediately add the product you want to buy to your shopping cart, but you can also view a more detailed description of the product by clicking on the product name or image.
On this more detailed product page you will find the exact details of the product and further photos. You can find a detailed description, dimensions and material composition of the product at the bottom of the product page, under the More Information tab. If you required more information, please contact us on the julis@renaichance.comemail address. Emails to this email address will be answered within 3-5 business days, but no later than 14 calendar days.


IV.2. The products you want to buy are first added to the Cart. You can view and modify the contents of your basket in the Drop-down list of the Webshop menu. When you are ready to select the products, you can use the Go to checkout button to get to the payment and delivery information and finalize the order.

IV.3. We can deliver the products ordered from the webshop in Hungary in several ways. You can calculate the price to be paid in your cart before placing your order.
You can pick up your order in person only at a pre-arranged time, at 42 Kárpát utca, 1133 Budapest. If you wish to receive the product in person, the Service Provider will contact you by e-mail within 3-5 working days. Please reply to this email within 5 business days for a consultation. If you do not respond to our appointment letter within 30 calendar days, your order will be canceled. 

Packages ordered from the webshop will be delivered abroad only to the countries according to the table below and with fixed pricing, using the services of Fürgefutár. If the Customer wishes to request delivery to one of the countries not listed in the table, he must contact us on our primary contact channel, julis@renaichance.com. Emails to this email address will be answered within 3-5 business days, but no later than 14 calendar days.

Pricing of delivery
0-1600FtHungary
4000FtRomaniaSlovakiaAustria
5000FtPolandCroatiaCzech Republic
6000FtBulgaryGermanyItalySlovenia
7000FtBelgiumLuxembourgNetherland
8000FtFranceIrelandLatviaLithuaniaSpainSweden
9000FtDenmarkEstiaFinlandGreeceMonacoPortugal

IV.4. Please provide your name, contact information, billing and shipping address accurately and carefully for billing and shipping. In the absence of any information, invoicing or shipping may be a problem, in which case we will not be able to ship the product. It is the Customer's responsibility to provide the correct information.

V. ORDER PROCESSING AND EXECUTION

Orders placed on the webshop will be processed within 3-5 working days of receipt of the order, but no later than 14 days. If you ordered a custom product, please expect the product to be made after your purchase. Unless notified otherwise, this is 14-30 calendar days in addition to the processing time.

If there are any obstacles to the fulfillment of the order, the Service Provider shall immediately notify the Customer. In such cases, the Customer has the opportunity to reclaim the amount of his order or choose another product corresponding to the value of his order.

VI. RIGHT OF WITHDRAWAL

When purchasing clothing and accessories, as well as workshop boxes, the customer may exercise the right of withdrawal no later than 14 calendar days after receipt of the product. In this case, the return fee for the purchased product is borne by the Customer. The Service Provider will only refund the price of the product if the product is returned completely and undamaged. In the case of workshop boxes, we can only refund the price of the product if the complete box is returned.
When paying for workshops and courses, the customer can exercise his right of withdrawal 48 hours before the start of the session. In case of cancellation within 48 hours, the Service Provider will not be able to refund the paid participation fee. 

If a workshop is canceled by the Service Provider, the Customer may choose to request a refund or to reschedule his ticket.
The customer does not have the option to cancel the purchase of online downloadable tutorials after payment and download. Therefore, please be careful when buying such products!
When ordering and purchasing a personally ordered product, the customer does not have the option to cancel the purchase after payment and does not have the right to withdrawal. Please be careful when ordering!

VII. WARRANTY

The Service Provider undertakes a six-month warranty for clothing and accessories manufactured and marketed by renaiChance. In order to solve the quality problems that arise during this time, the Service Provider offers a free repair option. In the event of damage to the products due to use, no refund is available in addition to the repair option mentioned above, however, in the event of a quality defect, the value of the product at the time of purchase may be redeemed during the warranty period for another renaiChance product. The cost of returning these products is always borne by the buyer. In case of such problems, please contact us on our primary contact channel, julis@renaichance.comemail address. Emails to this email address will be answered within 3-5 business days, but no later than 14 calendar days.

VIII. COPYRIGHTS

All text and images on this website are the property of Özset Bt and renaiChance and are protected by national and international copyright and other intellectual property laws. No part of this site may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, without the prior written permission of Özset Bt.

IX. CONTACT
The primary contact address for renaiChance is julis@renaichance.com Emails to this email address will be answered within 3-5 business days, but no later than 14 calendar days.